Tracking and monitoring the online reputation of your brand, company, product, and services on your behalf, as a way of keeping track of conversation real-time.  Unless reporting is explicitly agreed to, this "open source intelligence" will be monitored for content, friendliness, and threat. Any and all threats are triaged and reported to the the appropriate client point of contact.

In Abraham Harrison LLC lingo, we would call the "tracking online chatter" executing an Online Conversation Audit and t